SHIPPING AND RETURN POLICY
receive packages from different suppliers when you purchase more than one piece
per order. In this case, separate tracking numbers will be provided.
Our products are in high demand and if you send back the item you wish to exchange may no longer be in stock. If you want to exchange an item, we will offer a full refund after receiving it and inspecting
We do not refund return shipping fees.
deodorant or makeup. Tags and labels must NOT be removed.
mentioning your order number and the reason for the return. We’ll send you the
authorization and return address.
return shipping and taxes paid (generally through issuing a gift card or credit).
except in cases involving factory or production defects (as mentioned above).
warehouse. We are not responsible for lost returns.
Refunds (if applicable)
we received your item and whether or not we approve your refund.
payment) within 3-5 business days.
Note, a restocking fee of $4.95 may be deducted from your refund.
Late or missing refunds (if applicable)
reimbursements take some time.
delayed processing times.
Sale items (if applicable)
Only regular priced items are refundable. Items on sale cannot be refunded or returned.
Once the order is shipped, you will receive a confirmation via email, which includes your tracking info. The Return and Exchange Policy will apply after the item has been shipped.
Topaze Importation may cancel orders for any reason. Possible scenarios for doing so might include when an item is out of stock and cannot be restocked, when there are pricing errors or if credit card payment is declined by the issuing financial institution.
If you wish to return an item that has been purchased as a gift for you and shipped directly to you: