SHIPPING AND RETURN POLICY
Items are delivered within 5-14 business days. Tracking numbers are emailed within 3-5 business days.
- Our suppliers are situated in Europe and North America. It is possible that you’ll
receive packages from different suppliers when you purchase more than one piece
per order. In this case, separate tracking numbers will be provided.
Our products are in high demand and if you send back the item you wish to exchange may no longer be in stock. If you want to exchange an item, we will offer a full refund after receiving it and inspecting
We do not refund return shipping fees.
- We accept returns but do not accept exchanges.
- Returns must be declared MAX 7 days after receipt of the items.
- Returns must NOT be worn, washed, pressed, perfumed, stained or show traces of
deodorant or makeup. Tags and labels must NOT be removed.
mentioning your order number and the reason for the return. We’ll send you the
authorization and return address.
- Retuned items and receipts must be sent back to us at your own cost.
- Returns due to factory or production defects are fully refunded, which includes
return shipping and taxes paid (generally through issuing a gift card or credit).
- Items bought on sale are final sale and are neither refundable nor exchangeable
except in cases involving factory or production defects (as mentioned above).
- Keep your package’s Return Tracking Number to ensure it makes it back to our
warehouse. We are not responsible for lost returns.
Refunds (if applicable)
- Once your return is received and inspected, we send you an email to notify you that
we received your item and whether or not we approve your refund.
- If the refund is approved, it will be processed and:
- A credit will automatically be applied to your credit card (or original method of
payment) within 3-5 business days.
- We will issue a gift card.
Note, a restocking fee of $4.95 may be deducted from your refund.
Late or missing refunds (if applicable)
- If you’re waiting on a refund that you’ve yet to receive. Be sure to first check your
- If the refund still isn’t there, contact your credit card company. Often credit card
reimbursements take some time.
- If you’re still unsure about your refund status, contact your bank. Banks too can have
delayed processing times.
- If you have done all of this and still have not received your refund, please contact us
Sale items (if applicable)
Only regular priced items are refundable. Items on sale cannot be refunded or returned.
Once the order is shipped, you will receive a confirmation via email, which includes your tracking info. The Return and Exchange Policy will apply after the item has been shipped.
Topaze Importation may cancel orders for any reason. Possible scenarios for doing so might include when an item is out of stock and cannot be restocked, when there are pricing errors or if credit card payment is declined by the issuing financial institution.
If you wish to return an item that has been purchased as a gift for you and shipped directly to you:
- You will receive a new gift card totalling the amount paid including taxes. Shipping return fees at your own expenses.
- If you request a monetary refund:
- The total amount paid will be refunded to the gift card purchaser (giver) and not to you (recipient).
- If your total purchase exceeds the gift card value, the difference will be refunded to you as gift credit or credited to your credit card account. The gift card purchaser will be credited for the gift card amount.